Responsible Gaming
at qqqe
qqqe is committed to providing a safe, fair, and enjoyable betting experience for every player in Bangladesh. Our responsible gaming tools, 21+ policy, and dedicated support team are here to make sure gambling stays fun — and never becomes a problem.
How qqqe Keeps You Safe
We have built a suite of practical tools and policies designed to give every player in Bangladesh full control over their gaming activity. These features are available to all registered qqqe users, free of charge, at any time.
Every player must be at least 21 years old to register and play on qqqe. We verify age at sign-up through our KYC process, which includes National ID card or passport verification. Any account found to belong to a person under 21 is immediately suspended and all funds are returned.
Set a daily, weekly, or monthly deposit limit on your qqqe account to stay in control of how much you spend. Limits take effect immediately when lowered and can be increased only after a mandatory 7-day cooling-off period. Contact [email protected] to set or adjust your deposit limits at any time.
qqqe allows you to set a maximum session time limit so that you are automatically reminded — or logged out — when you have been playing for a set period. This feature helps prevent the kind of extended unplanned gaming sessions that can escalate problem gambling behaviour.
If you need a short break from gambling, you can request a time-out period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, your qqqe account is temporarily suspended and you will not be able to log in, place bets, or deposit funds. Contact support to activate a time-out immediately.
For players who need a longer break or want to stop gambling permanently, qqqe offers self-exclusion periods of 6 months, 1 year, 2 years, or indefinite (permanent). A self-excluded account cannot be reactivated before the chosen period expires — indefinite exclusions are permanent. Self-exclusion requests are processed within 24 hours of submission.
In addition to deposit limits, qqqe offers loss limits that cap the total amount you can lose over a given period. Once your loss limit is reached, your account is automatically prevented from accepting new bets until the period resets. This gives you a powerful financial safety net on top of your deposit controls.
Responsible Gaming Tools at a Glance
The table below summarises all responsible gaming tools available on the qqqe platform, how to activate them, and how quickly each takes effect.
| Tool | Options Available | Takes Effect | How to Activate | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Email [email protected] | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions); 7 days (increases) | Email [email protected] | Active |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Immediately | Account Settings or email support | Active |
| Time-Out (Cooling-Off) | 24 hrs / 48 hrs / 1 wk / up to 6 wks | Within 1 hour of request | Email [email protected] | Active |
| Self-Exclusion | 6 months / 1 yr / 2 yrs / Permanent | Within 24 hours of request | Email [email protected] | Active |
| Reality Check Reminders | Every 30 / 60 / 90 minutes | Immediately | Account Settings or email support | Active |
| Account Closure | Permanent closure | Within 24 hours of request | Email [email protected] | Contact Support |
To activate any responsible gaming tool: Send an email to [email protected] with the subject line "Responsible Gaming Request — [Your Username]" and specify the tool and parameters you require. Our team will process your request with the highest priority and confirm activation within the timeframe shown above.
How to Request Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on qqqe. Follow these steps to activate it immediately. The process takes less than 5 minutes and our team will handle your request with complete confidentiality.
Send an email to [email protected] with the subject line: "Self-Exclusion Request — [Your qqqe Username]". Include your full name and registered mobile number in the email body.
State clearly which period you are requesting: 6 months, 1 year, 2 years, or permanent/indefinite. If you are unsure, our team can help you choose the right option for your situation.
Our support team will acknowledge your request within 1 hour (Bangladesh Standard Time) and your account will be fully suspended within 24 hours. You will receive a confirmation email once the exclusion is active.
While self-excluded, your account cannot be accessed, no deposits can be made, and any pending bonuses will be forfeited. Any winnings accrued during a self-exclusion period will be void. We strongly recommend seeking professional support during your exclusion period.
Is Gambling Becoming a Problem?
Answering these questions honestly can help you assess whether your gambling habits are healthy. If you answer "yes" to two or more of these questions, we encourage you to contact our support team or seek professional help.
Remember: Gambling is entertainment, not a financial strategy. If gambling is causing stress, financial difficulty, or relationship problems, it has become a problem — and help is available right now at [email protected].
Do you spend more money gambling than you originally planned or can comfortably afford to lose?
Do you find yourself gambling for longer periods than you intended, even when you planned to stop?
Have you borrowed money, sold possessions, or used funds meant for essential expenses (rent, food, bills) to gamble?
Do you chase losses — that is, do you continue gambling specifically to try to recover money you have already lost?
Has your gambling caused arguments with family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Have you concealed the extent of your gambling from people who are close to you?
Do you gamble as a way of escaping problems, relieving stress, or managing difficult emotions?
Keeping Under-21s Safe
qqqe operates a strict 21+ policy. No person under the age of 21 may register, deposit, or play on the qqqe platform. Here is how we enforce this commitment and how parents and guardians can help.
All new qqqe accounts must pass KYC identity verification, which includes date-of-birth confirmation via a government-issued National ID card or passport. Players who cannot verify their age are denied access to real-money play.
Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling platforms. Tools such as Net Nanny, Qustodio, and built-in router-level filters can block gambling sites at the network level.
Keep your qqqe login credentials private and do not leave your account logged in on shared or family devices. If you suspect a minor has accessed your account, contact [email protected] immediately so the account can be reviewed and secured.
If you believe a person under 21 has registered or is using a qqqe account, report it immediately to [email protected] with the subject line "Underage Player Report". All reports are investigated immediately and the implicated account is suspended pending verification.
Support Is Always Available
You are never alone. Whether you need to activate a tool, discuss your gaming behaviour, or just talk to someone, qqqe's responsible gaming support team and the resources below are here for you around the clock.
Send your responsible gaming request to [email protected] at any time. Use subject line "Responsible Gaming Request — [Username]". We respond within 1 hour, 24/7.
Reach our English-language support team via WhatsApp at +880 1700 000000. Available 24 hours a day, 7 days a week, including during Eid and national holidays.
If gambling is seriously affecting your life, we encourage you to seek professional counselling. Kaan Pete Roi (Bangladesh mental health support) and international organisations such as Gamblers Anonymous offer confidential help.
Responsible Gaming FAQ
Quick answers to the questions our players ask most often about responsible gaming tools, policies, and support at qqqe.
Play Responsibly. Play at qqqe.
Gambling should always be fun, affordable, and in your control. Explore our games, read our FAQ, or contact our support team — we are here whenever you need us.